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FREQUENTLY ASKED QUESTIONS - FAQ
How long will does
it take for my dress to be made and delivered?
The delivery time varies depending on the
manufacturer. Typically, it can take between 3-5 months. Your gown
to be delivered to us approx 3 months before your wedding. We check
the dress and notify you by phone that it has arrived. At this point
a first fitting appointment can be booked.
How do I place an
order and pay for my dress?
We require a minimum 50% deposit at the time
of ordering, however you can pay in full if you wish. We also offer
a payment plan facility to enable you to spread the cost over the
weeks before the dress is ready for alteration - at no extra charge.
It is designed to help you afford everything you really want for
your special day.
We can also accept orders in writing or you
can pay over the phone. Once the deposit has been paid we will require
the balance of your account to be settled 20 weeks after the date
of order or at your first fitting - whichever is soonest.
When should I choose
my accessories?
It is advisable to purchase your accessories
at the time you order your gown, this enables you to see the finished
look. It is very hard to buy a tiara or veil without your dress
on.
We keep a huge stock of veils and tiaras
at all times so it may not be necessary for us to order it in for
you. If ordered, most accessories and veils can be delivered within
a week or so.
How long do my Bridesmaids
dresses take to come in?
Bridesmaid dress delivery time is approximately
3-4months. However, they should be chosen just after the purchase
of your wedding gown. This will enable you to co-ordinate the colour
scheme with everything else for your wedding.
What if some of
my bridesmaids live away?
Generally we can order additional bridesmaid
dresses from their basic measurements if necessary. This is not
an ideal scenario as we would always recommend getting them to try
the dress first, but we realise sometimes it is just not practical.
If you have bridesmaids who are unable to
come in easily for fittings it is probably worth looking into getting
the dresses altered nearer to where they live.
The more bridesmaids you have, and the further
they are scattered the earlier we suggest you should order the dresses.
That way they can be fitted as and when possible, this will save
a lot of stress in the final run up to the wedding.
Will the size I
need to order for my wedding dress be different from my normal dress
size?
You could find you will need 1 to 2 sizes
larger than high street clothing. This is nothing to be alarmed
about, wedding dresses are a lot more structured and fitted than
your ordinary clothing. Your consultant will take your measurements
and recommend an appropriate size for you. However, ultimately the
decision is yours.
What if I haven't
allowed enough time?
Don't panic! Depending on how long we have
there are different options available. We carry a lot of dresses
in stock that can be bought immediately off peg. Some of our designers
have certain styles which we can get hold of in a hurry. Bear in
mind the later you leave it the more limited your choice will be.
Do I hire or purchase
an underskirt?
Underskirts can be purchased from us, prices
range from £30 - £75. This is something you can make
a decision on at the time of your first fitting.
How many fittings
will I need and what's involved?
You will be required to come back for a first
fitting approx 2 months before the wedding. We will contact you
when it is necessary to start your fitting process. Most dresses
require a degree of alteration to obtain the perfect fit. We will
require your bill to be settled, as we do not carry out any alterations
on dresses that have not been paid for in full. Vu's offer a professional
alteration service by qualified and experienced in-house dressmakers.
To help the fitting process, choose your
shoes and lingerie as early as possible, and bring these with you
to every fitting. Once you have had your first fitting we can give
you an estimate to carry out the work. This is based on the time
taken by our expert alterations service to do the job.
If there is a lot of work to be carried out
- for example if you have lost or gained a lot of weight, or you
would like some aspect of the gown to be modified, you may well
require several fittings to check each stage as we go to ensure
the correct fit.
Please note Saturday
fitting appointments are very limited and can only be
booked by prior arrangement. Saturdays are very busy in the shop
so where possible we try and arrange your fittings for weekdays,
this means we are able give you the attention you deserve! As a
customer of Vu's you are not obliged to use this service.
If you wish, you may make other arrangements
for the alteration of your wedding dress. The information above
also applies to bridesmaid dresses.
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